Support

How to reach us and what to include when something goes wrong.

Channels

• Email: [email protected] — replied to within 1 business day
• Dedicated Slack: available on production and enterprise tiers; same-day response from engineering
• Status page: status.sportapi.io for current incidents

What to include in a support request

1. The request_id from meta.request_id in the response
2. Exact request URL or WebSocket channel name
3. Expected vs. actual behavior
4. Your API key prefix (first 8 chars, never the whole key)
5. Timezone-aware timestamp of when it happened

With those five items, our team can almost always trace the request and respond with a root cause within hours.

SLA

Production and enterprise tiers come with a written SLA covering uptime, response time, and support hours. Get the current SLA document from your account contact.